Support Center

Get help, report issues, or share feedback with the Affiny team.

What can we help you with?

Account & Billing

Subscription, payments, refunds

Voice or Video Issues

Audio, interruptions, calls

Chat or Companion Behavior

Responses, personality, tone

Something Isn't Working

Bugs, errors, broken features

Feedback & Suggestions

Ideas, improvements, requests

Frequently Asked Questions

Voice & Video Calls

Chat & Companion Behavior

Memory & Conversations

Privacy & Safety

Billing & Account

Technical Issues

Prefer to email us directly?

You can also reach us directly at:

support@affiny.ai

Please include details about your issue so we can help faster.

Support Center

What can we help you with?

Account & Billing

Voice or Video Issues

Chat or Companion Behavior

Something Isn't Working

Feedback & Suggestions

Frequently Asked Questions

Voice & Video Calls

Why is the video taking time to connect?

Why does the voice or video sometimes pause or stop responding?

Why isn't the companion speaking even though the call is active?

Is NSFW content allowed in video calls?

Why did my video call end automatically?

Why do I sometimes have to wait before starting a video call?

What happens if I refresh or close the page during a call?

Which devices and browsers work best?

Can I speak in other languages during a video call?

Is the companion multilingual for voice calls?

Chat & Companion Behavior

The chat responses feel off or inconsistent. Why?

Why does the companion behave differently across chats?

Why isn't chat or voice responding in a NSFW way?

Can I interrupt or change the topic mid-reply?

Is the companion multilingual for chat?

Why did the companion switch languages suddenly?

Memory & Conversations

Why doesn't the companion remember everything from past conversations?

How can I help the companion remember me better?

Can I delete or reset memory?

Privacy & Safety

Are my chats, calls, or video conversations private?

Is my camera or microphone active when I'm not in a call?

Is my data used safely?

Billing & Account

I have a billing issue. What should I do?

Do waiting times count toward my usage?

Can I change my subscription?

Can I get refunds?

Technical Issues

The app isn't loading or a feature isn't working.

I'm seeing an error or something stopped unexpectedly.

The companion stopped responding mid-conversation.

Prefer to email us directly?